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Disabled Access

Unfortunately, we do not have any parking available at the practice, but there are three car parks nearby. The bus station car park and castle streetcar park are both pay and display. Byefield Lane car park is free most days except Tuesdays. We do not have steps to get into the practice, we have a wide front door that allows access for a wheelchair and a double buggy. An area is available in reception for wheelchairs and a low desk is here to allow for easy access. We have four surgeries at the practice with three having disabled access. We have a practice banana board which is available for any patient who already uses one at home to transfer onto the chair. We’re sorry but due to health and safety we would not allow someone to use one without prior experience. We are dementia family practice and have some dementia tips and tricks that we can share with you in order to help someone with their oral health, whether it’s the patient, carer or a family member we can offer advice to suit.

Medication

If you take any medication, please make sure that your dentist is aware of this. Certain medicines can affect your dental treatment so it’s very important to update us on any changes.

Parking

We unfortunately don’t have on site parking. There are two car parks nearby, Byefield Lane Carpark that is free every day but a Tuesday and the bus station car park. We have four surgeries at the practice with three having disabled access. We have a practice banana board which is available for any patient who already uses one at home to transfer onto the chair. We’re sorry but due to health and safety we would not allow someone to use one without prior experience. We are dementia family practice and have some dementia tips and tricks that we can share with you in order to help someone with their oral health, whether it’s the patient, carer or a family member we can offer advice to suit.

Dental Chairs

Our dental chairs have a weight limit of 21 stone. We understand that it can be an uncomfortable and upsetting conversation but we ask that you please inform us if you are over this weight as not doing so could put you, and us at risk during treatment

NHS Patients

Due to ongoing limitations within NHS dental contract, we will be reducing the number of NHS patients we are able to see. This has not been an easy decision, but it is a necessary one to ensure that we can continue to provide safe, sustainable and quality care for the long term.

The current NHS dental contract has made it increasingly difficult for practices like ours to operate effectively and cover the rising costs of delivering care. Despite our best efforts to find alternative solutions and to continue serving as many NHS patients as possible, we have reached a point where change is essential for the survival of our practice.

We want to reassure patients that our commitment to providing dental care remains unchanged. To help ensure ongoing access to treatment, we are introducing Denplan, a flexible, affordable way for patients to stay registered with us and continue to receive regular high -quality care from our team. We understand continuity is important to our patients and we want to reassure you that our dentists aren’t going and remain committed to Gateway.

We fully understand that this news may be disappointing and frustrating for many of our patients. We share that feeling deeply. Every decision has been made with the goal of keeping the practice open and able to care for our community- not to increase profit, but to preserve the service we provide.

Our team will be happy to answer any questions and help guide patients through the registration process for Denplan. If these changes affect you, you will receive a letter explaining what you can do next.

Thank you to all our patients for your continued trust and understanding as we navigate these necessary changes.